This policy applies to subscription payments made to Techwarezen Pvt Ltd for OvenSaathi. Orders placed by customers with a bakery are between the customer and that bakery; please contact the bakery for any refund on a cake or product order.
1. Free trial first
Every new shop gets a 1 day free trial with all features, so you can try the Service fully before paying.
2. Cancellation
- Plans are prepaid and do not renew automatically. You are never charged again unless you choose to renew.
- You can stop using the Service at any time. Your website stays live until the end of the paid period.
3. Refunds
- Subscription fees are generally non-refundable once the plan is active, since the Service is delivered immediately.
- Duplicate or failed payments: if you were charged twice, or money was deducted but the plan was not activated, we refund the extra amount in full.
- Within 48 hours: if you bought a plan by mistake and have not used it, write to us within 48 hours of payment and we will refund the amount after deducting payment gateway charges.
- Service issues: if the Service was unavailable for a long period because of a fault on our side, we will extend your plan or refund the unused part, at our choice.
4. How to request a refund
Email support@ovensaathi.com with your registered mobile number, payment date and payment/order ID. You can also use "Chat with Admin" in your panel.
5. Timelines
Approved refunds are processed within 5 to 7 working days to the original payment method. Your bank may take a few more days to show the credit.